He was there at the height of the dot-com explosion, and he was there when reality hit. In his first book, Delivering Happiness, you can read about the untold story of how Tony Hsieh (pronounced “Shay)” poured his heart, soul and his early fortunes to risk it all for a start-up called Zappos.com, which back then was considered to be odd and sounded ridiculous. I mean, come on, who would...